YWCA Madison

LTE Front Desk Associates - Evening & Weekend

The YWCA of Madison is looking for 1-2 dependable and motivated individuals to work our Front Desk LTE approximately late April – August. We also plan to use applicants from this pool to fill future openings at our Front Desk.

The Front Desk Associate is responsible for maintaining a presence at the front desk providing security to the building by monitoring the traffic flow through the lobby and visitor access during Evening and Weekend shifts. Serves as a point of contact for building residents, directs clients to appropriate personnel, distributes information, responds to resident queries and complaints in a trauma informed manner, investigates disturbances, responds to emergency situations and completes the appropriate paperwork.

Flexible schedule, 2-3 shifts a week (approx. 11-19 hrs./wk.). Shifts are a combination of evenings (4:30pm-10pm), weekends (8am-4:30pm or 4:30pm-10pm) and occasional overnight hrs. (10pm-8am, differential included/shift can be split). LTE support will be used to cover evening & weekend shifts as well as any vacation and sick time off of our overnight staff late April – Aug. Starting wage is $12.50/hour ($13.00/hour with differential). Ideal candidates must have availability for evening, weekend and occasional overnight hours.

Ideal candidates will be at least age 18 and possess a High School Diploma, equivalency or be working towards degree completion; 6-12 months’ work experience in customer service. 6-12 months’ work experience in the area of residential housing, affordable housing programs, homeless shelter programs, and/or human services preferred though not required.

Experience working with low-income populations; especially with individuals with mental illness &/or AODA issues, knowledge of Trauma Informed Care practices and the ability to make appropriate judgment calls during crisis situations preferred though not required.

Candidates should support the mission of the YWCA: elimination of racism and empowerment of women; demonstrate multi-cultural competency and the ability to work with diverse populations. People of color and individuals bilingual/bi-cultural in English/Spanish are encouraged to apply. Must pass a caregivers background check.

Applications accepted until position filled. No e-mails please. No calls please, except to confirm receipt of application materials. AA/EOE

Job Description

Application Process

  1. Complete an employment application.
  2. Complete a supplemental questionnaire.
  3. Submit a cover letter addressing your commitment to the YWCA mission and each of the responsibilities, qualifications, knowledge, skills, and abilities described in the position description.
  4. Submit a cover letter addressing your commitment to the YWCA mission and each of the responsibilities, qualifications, knowledge, skills, and abilities described in the position description.
  5. Submit a resume.
  6. Only complete applications will be considered.
  7. Return all materials by mail to: YWCA Madison, Attn: Human Resources, 101 E. Mifflin Street, Suite 100, Madison, WI 53703 OR by fax to 608.257-1439.