YWCA Madison

Empowerment Center Receptionist & Program Assistant

YWCA Madison is seeking candidates for a Receptionist/Program Assistant for our new Southside location opening this September. Join our team as we increase our visibility and accessibility in the S. Park St. area.

The Empowerment Center Receptionist/Program Assistant (EC Assistant) is responsible for creating a welcoming atmosphere, excellent customer service and smooth operations at the YWCA Empowerment Center (EC) for program participants, visitors, vendors and staff. The EC Assistant provides front desk and telephone customer service duties, serves as a point of contact for program participants and directs visitors and callers to appropriate personnel and resources. The EC Assistant also provides office and clerical support to staff and programs based at the EC, working as a team member with all EC staff and volunteers as well as Front Desk staff at the downtown location. The EC Assistant provides culturally inclusive, trauma informed service and incorporates best practice techniques into the position.

This is a hourly .9% FTE, 36 hrs. /week position, Mondays – Fridays. The hourly rate is $13-$15/hr. Excellent benefits package with generous paid time off.

The ideal candidate will possess:

  • High School diploma or equivalency and one year related experience and/or training; or equivalent combination of education and experience.
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Candidates should support the mission of the YWCA: elimination of racism and empowerment of women; demonstrate multi-cultural competency and the ability to work with diverse populations. People of color and individuals bilingual/bi-cultural in English/Spanish are encouraged to apply. Must pass a caregivers background check.

Preference will be given to applications received on Sunday, August 13, 2017. Applications accepted until position filled. No calls please, except to confirm receipt of application materials. AA/EOE

Job Description and Benefits

Application Process

  1. Complete an employment application.
  2. Complete a supplemental questionnaire.
  3. Submit a résumé.
  4. Only complete applications will be considered.
  5. Return all materials by mail to: YWCA Madison, Attn: Human Resources, 101 E. Mifflin Street, Suite 100, Madison, WI 53703 OR by fax to 608.257-1439.