YWeb Career Academy (YWeb) is hosting a summer cohort of Google IT Support Professional Certificate program.

Google IT Support Professional Certificate program has open enrollment. Apply Today!

About this Professional Certificate

This 5-course certificate, developed by Google, includes an innovative curriculum designed to prepare you for an entry-level role in IT support. A job in IT can mean in-person or remote help desk work in a small business or at a global company like Google. The program is part of Grow with Google, a Google initiative to help create economic opportunities for all Americans.

Upon completion of the certificate, you can share your information with top employers like Cognizant, GE Digital, Hulu, Infosys, Intel, KForce, MCPc, PNC Bank, RICOH USA, Sprint, TEKSystems, Veterans United Home Loans, Walmart and their subsidiaries, and of course, Google. You can also earn a CompTIA and Google dual credential when you complete the Google certificate and pass the CompTIA A+ certification exams

Through a mix of video lectures, quizzes, and hands-on labs and widgets, the program will introduce you to troubleshooting, customer service, networking, operating systems, system administration, and security. You’ll hear from Googlers with unique backgrounds whose own foundation in IT support served as a jumping-off point for their careers. By dedicating ~5 hours a week, you can complete it in under six months.

Completing the program can earn you up to 12 college credits, the equivalent of 4 associate degree-level courses.

Applied Learning Project

Through this Professional Certificate program, you’ll have access to a variety of hands-on assessments which will help you to simulate many of the experiences of IT support that is critical for success in the workplace.

Examples of virtual assessments include Assembling a Computer, Networking simulation, Writing Effective Support Documentation, Routing Paths and Subnets, Wireless Networking, Device Software Management, Public Key, or Asymmetric Encryption, Incident Handling, among much other hands-on learning application.

100% online courses

Start instantly and learn at your own schedule.

Beginner Level

No prior experience required

Approx. 1.5 months to complete

8 hours/day

English

Subtitles: English, Spanish, Portuguese (Brazilian), Arabic

What is a Professional Certificate?

Build the Skills to Get Job Ready

Whether you’re looking to start a new career or change your current one, Professional Certificates on Coursera help you become job-ready. Learn at your own pace, whenever and wherever it’s most convenient for you. Enroll today and explore a new career path with a 7-day free trial. You can pause your learning or end your subscription at any time.

Hands-On Projects

Apply your skills with hands-on projects and build a portfolio that showcases your job readiness to potential employers. You’ll need to successfully finish the project(s) to earn your Certificate.

Earn a Career Credential

When you complete all of the courses in the program, you’ll earn a Certificate to share with your professional network as well as unlock access to career support resources to help you kickstart your new career. Many Professional Certificates have hiring partners that recognize the Professional Certificate credential and others can help prepare you for a certification exam. You can find more information on individual Professional Certificate pages where it applies.

Apply Now

There are 5 Courses in this Professional Certificate

Number of Course Hours: 24hrs

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program.

By the end of this course, you’ll be able to:

understand how the binary system works
assemble a computer from scratch
choose and install an operating system on a computer
understand what the Internet is, how it works, and the impact it has in the modern world
learn how applications are created and how they work under the hood of a computer
utilize common problem-solving methodologies and soft skills in an Information Technology setting

Number of Course Hours: 24hrs

This course is designed to provide a full overview of computer networking. We’ll cover everything from the fundamentals of modern networking technologies and protocols to an overview of the cloud to practical applications and network troubleshooting.

By the end of this course, you’ll be able to:

describe computer networks in terms of a five-layer model
understand all of the standard protocols involved with TCP/IP communications
grasp powerful network troubleshooting tools and techniques
learn network services like DNS and DHCP that help make computer networks run
understand cloud computing, everything as a service, and cloud storage

Number of Course Hours: 30hrs

In this course — through a combination of video lectures, demonstrations, and hands-on practice — you’ll learn about the main components of an operating system and how to perform critical tasks like managing software and users, and configuring hardware.

By the end of this course you’ll be able to:

navigate the Windows and Linux filesystems using a graphical user interface and command-line interpreter
set up users, groups, and permissions for account access
install, configure, and remove software on the Windows and Linux operating systems
configure disk partitions and filesystems
understand how system processes work and how to manage them
work with system logs and remote connection tools
utilize operating system knowledge to troubleshoot common issues in an IT Support Specialist role

Number of Course Hours: 36hrs

This course will transition you from working on a single computer to an entire fleet. Systems administration is the field of IT that’s responsible for maintaining reliable computer systems in a multi-user environment. In this course, you’ll learn about the infrastructure services that keep all organizations, big and small, up and running. We’ll deep dive on the cloud so that you’ll understand everything from typical cloud infrastructure setups to how to manage cloud resources. You’ll also learn how to manage and configure servers and how to use industry tools to manage computers, user information, and user productivity. Finally, you’ll learn how to recover your organization’s IT infrastructure in the event of a disaster.

By the end of this course you’ll be able to:

utilize best practices for choosing hardware, vendors, and services for your organization
understand how the most common infrastructure services that keep an organization running work, and how to manage infrastructure servers
understand how to make the most of the cloud for your organization
manage an organization’s computers and users using the directory services, Active Directory, and OpenLDAP
choose and manage the tools that your organization will use
backup your organization’s data and know how to recover your IT infrastructure in the case of a disaster
utilize systems administration knowledge to plan and improve processes for IT environments

Number of Course Hours: 29hrs

This course covers a wide variety of IT security concepts, tools, and best practices. It introduces threats and attacks and the many ways they can show up. We’ll give you some background of encryption algorithms and how they’re used to safeguard data. Then, we’ll dive into the three As of information security: authentication, authorization, and accounting. We’ll also cover network security solutions, ranging from firewalls to Wifi encryption options. Finally, we’ll go through a case study, where we examine the security model of Chrome OS. The course is rounded out by putting all these elements together into a multi-layered, in-depth security architecture, followed by recommendations on how to integrate a culture of security into your organization or team.

At the end of this course, you’ll understand:

how various encryption algorithms and techniques work as well as their benefits and limitations.
various authentication systems and types.
the difference between authentication and authorization.
how to evaluate potential risks and recommend ways to reduce risk.
best practices for securing a network.
how to help others to grasp security concepts and protect themselves.