About this Professional Certificate
This 5-course certificate, developed by Google, includes an innovative curriculum designed to prepare you for an entry-level role in IT support. A job in IT can mean in-person or remote help desk work in a small business or at a global company like Google. The program is part of Grow with Google, a Google initiative to help create economic opportunities for all Americans.
Upon completion of the certificate, you can share your information with top employers like Cognizant, GE Digital, Hulu, Infosys, Intel, KForce, MCPc, PNC Bank, RICOH USA, Sprint, TEKSystems, Veterans United Home Loans, Walmart and their subsidiaries, and of course, Google. You can also earn a CompTIA and Google dual credential when you complete the Google certificate and pass the CompTIA A+ certification exams
Through a mix of video lectures, quizzes, and hands-on labs and widgets, the program will introduce you to troubleshooting, customer service, networking, operating systems, system administration, and security. You’ll hear from Googlers with unique backgrounds whose own foundation in IT support served as a jumping-off point for their careers. By dedicating ~5 hours a week, you can complete it in under six months.
Completing the program can earn you up to 12 college credits, the equivalent of 4 associate degree-level courses.
Applied Learning Project
Through this Professional Certificate program, you’ll have access to a variety of hands-on assessments which will help you to simulate many of the experiences of IT support that is critical for success in the workplace.
Examples of virtual assessments include Assembling a Computer, Networking simulation, Writing Effective Support Documentation, Routing Paths and Subnets, Wireless Networking, Device Software Management, Public Key, or Asymmetric Encryption, Incident Handling, among much other hands-on learning application.
100% online courses
Start instantly and learn at your own schedule.
No prior experience required
Approx. 1.5 months to complete
Subtitles: English, Spanish, Portuguese (Brazilian), Arabic
What is a Professional Certificate?
Build the Skills to Get Job Ready
Whether you’re looking to start a new career or change your current one, Professional Certificates on Coursera help you become job-ready. Learn at your own pace, whenever and wherever it’s most convenient for you. Enroll today and explore a new career path with a 7-day free trial. You can pause your learning or end your subscription at any time.
Apply your skills with hands-on projects and build a portfolio that showcases your job readiness to potential employers. You’ll need to successfully finish the project(s) to earn your Certificate.
Earn a Career Credential
When you complete all of the courses in the program, you’ll earn a Certificate to share with your professional network as well as unlock access to career support resources to help you kickstart your new career. Many Professional Certificates have hiring partners that recognize the Professional Certificate credential and others can help prepare you for a certification exam. You can find more information on individual Professional Certificate pages where it applies.